Associate Web Producer, User Experience Team

Industry context

Healthcare insurance enterprise with in-house user experience agency supporting digital products, web publishing, usability, content, and design standards.

Business problem

The organization needed consistent application of user-centered design principles, better coordination of UX resources, standardized publishing practices, and quality control across a decentralized authoring environment.

Products / platforms owned

UX delivery workflow, web publishing workflow, comps, wireframes, copydecks, research, usability testing, design artifacts, standards/guidelines support.

Primary users / customers

Internal product teams, business stakeholders, UX team, designers, researchers, copywriters, editors, web publishers, end users of Blue Shield digital experiences.

Primary responsibilities

Resource scheduling, project coordination, UX deliverable management, usability initiative support, meeting facilitation, stakeholder intake, publishing approval, standards compliance, user-centered design evangelism.

Key contributions

Managed workload for up to 60 concurrent UX projects.
Coordinated designers, writers, editors, researchers, contractors, and stakeholders.
Managed delivery of comps, wireframes, copydecks, research, and usability testing.
Evangelized user-centered design principles across product lifecycle.
Served as final approval for online publishing workflow.
Helped lead web publishing standardization.

Measurable outcomes

To update: number of projects supported, publishing quality improvements, turnaround time, stakeholder satisfaction, reduction in publishing errors, UX capacity improvements.

Original description

Project coordinator, user experience team — web producer for in-house user experience agency managing usability initiatives and application of user-centered design principles in large corporate setting.
Certification: Blue Shield agile training, Cooper interaction design practicum.
Work with project managers, business analysts, development coordinators, product managers, QA analyst, developers, scrum masters, offshore developers, remote team members, contractors.
Coordinate design, completion and delivery of comps, wireframes, copydecks, research, usability testing.
Familiar with both waterfall and agile methodologies.
Manage workload for up to 60 concurrent projects and resource scheduling for interaction designers, copy writers/editors, visual designers and researchers, both full time and under contract.
Lead, facilitate, and participate in meetings with internal clients to assess project goals as they pertain to user-centered design.
Evangelize user-centered design principles and how to apply them to the product management lifecycle.
Manage deliverable consistency and content standards and guidelines.
Serving as final approval for online publishing workflow, checking content for brand, editorial and visual standard compliance in decentralized authoring community. Leading UE effort for web publishing standardization.

Role scope

Supported the user experience team by managing usability/design deliverables, resource scheduling, project intake, publishing standards, and application of user-centered design practices.

Proof points

This role proves I can coordinate UX delivery at scale, apply user-centered design principles in a large enterprise, and improve quality standards across decentralized digital publishing.