Jesse Van Hiller

Career role

Group Product Manager

Delta Dental of California ยท 2022 - Present

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Industry context

Healthcare insurance / dental benefits enterprise operating in a regulated environment with large-scale member, provider, employer group, operational, document, and service workflows.

Business problem

Print and postage is the single biggest cost driver for the enterprise outside of call management. The organization needs to reduce large print and postage costs, improve digital adoption, modernize document lifecycle platforms, strengthen governance and control, and ensure document systems can scale across enterprise needs.

Products / platforms owned

Document lifecycle management, document composition and generation, document storage and access, enterprise service platforms, Alfresco, Quadient, Precisely migration.

Tools / technologies

Jira, Jira Align, Quadient, Precisely, Alfresco, SharePoint, Teams, Outlook, Office 365, Copilot, Word, Excel, PowerPoint, PowerBI, Confluence, Figma, Miro

Primary users / customers

Members and Providers, Internal operations teams, service teams, document production teams, business stakeholders, technology teams, members, providers, employer groups, and downstream users of enterprise communications.

Primary responsibilities

Product portfolio leadership, PM/PO team management, roadmap development, prioritization, stakeholder alignment, vendor management, executive communication, platform modernization, agile delivery oversight, governance, and cost-reduction strategy.

Key contributions

  • Lead product strategy across document composition, generation, storage, access, and related service capabilities.
  • Manage and develop a team of product managers and product owners.
  • Lead enterprise effort to reduce print and postage spend through digital adoption and document lifecycle modernization.
  • Guide Alfresco upgrade to version 25.2 and migration from Precisely to Quadient.
  • Partner with engineering, operations, vendors, and executive stakeholders to deliver scalable enterprise capabilities.

Measurable outcomes

  • Establish Key Performance Indicators baselines for Document Lifecycle Management
  • Print and postage cost per member: $1.53
  • Digital document delivery: 35%
  • Digital member registration: 25%
  • Migrate key correspondence composition and generation to new platform
  • Established new platform and began delivering enterprise collateral immediately
  • Migrating member and provider correspondence for both print-ready and accessible digital outputs for downstream consumption

Original description

  • Lead a multi-product portfolio spanning document lifecycle management and enterprise service platforms, focused on reducing operational costs and improving customer experience.
  • Manage and develop a team of product managers and product owners, establishing clear ownership, delivery standards, and growth paths.
  • Partner with executive stakeholders across business and technology to define strategy, prioritize investments, and align execution to enterprise goals.
  • Drive cross-functional collaboration across product, engineering, operations, and vendors to deliver scalable, enterprise-first solutions.
  • Leading enterprise effort to reduce print and postage spend through driving digital adoption, streamlining document lifecycle management, and building enterprise governance and control.

Role scope

Lead a multi-product portfolio spanning document lifecycle management and enterprise service platforms. Manage product managers and product owners while aligning product strategy, roadmap, governance, and execution across business and technology teams.

Proof points

This role proves I can lead a product portfolio, establish KPIs, manage product talent, modernize enterprise platforms, and align complex technology, operational, and business stakeholders around measurable enterprise outcomes.