Jesse Van Hiller

Career role

Technical Product Manager

Federal Reserve Bank of San Francisco ยท 2016 - 2017

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Industry context

Federal Reserve / financial services institution operating in a highly regulated, mission-driven, security-conscious environment.

Business problem

The internal communications platform needed modernization to improve usability, communication effectiveness, content access, and internal stakeholder alignment.

Products / platforms owned

Internal communications portal / intranet-like platform for internal users and executive communications.

Tools / technologies

Excel, PowerPoint, SharePoint,

Primary users / customers

Internal employees, communications teams, executives, business stakeholders, content owners, technology partners.

Primary responsibilities

Product roadmap, release planning, executive buy-in, team assembly, contracts and budget oversight, design coordination, technical development oversight, functional testing, deployment, and stakeholder communication.

Key contributions

  • Built team to redesign internal communications portal using internal and external resources.
  • Managed contracts and budget.
  • Gained executive buy-in on product approach.
  • Established feature roadmap and release structure.
  • Oversaw feature design, technical development, testing, and deployment.
  • Communicated upcoming changes to executives and key stakeholders.

Measurable outcomes

To update: delivered mobile friendly update, content migration timeline, and primary site updates. Improved people and content discoverability through enhanced homepage redesign, and backend search capabilities using SharePoint.

Original description

  • Built team to redesign internal communications portal, consisting of internal and external resources, managing contracts and budget.
  • Gained executive buy-in on approach, established feature roadmap and created release structure to implement changes.
  • Oversaw feature design, technical development, functional testing, and deployment.
  • Communicated upcoming changes to key stakeholders including bank executives.

Role scope

Led redesign of an internal communications portal, managing product direction, roadmap, release structure, delivery team coordination, vendor/resource management, contracts, budget, and executive communication.

Proof points

This role proves I can step into a complex institution, create product direction, secure executive alignment, assemble a delivery team, and lead platform modernization from roadmap through deployment.