Producer | Jesse Van Hiller

Industry context

E-printing procurement services startup building online printing and procurement capabilities for customers and partners.

Business problem

The company needed to improve performance and usability of heavily used tools, manage key partnerships, resolve production issues, and ensure online accounting transmissions met service expectations.

Products / platforms owned

iPrint.com web features, partnership tools, online accounting/EDI workflows, internal production tools, usability/performance improvements.

Primary users / customers

External partners, internal technical teams, marketing, sales, accounting, customers using iPrint.com, production users.

Primary responsibilities

Requirements gathering, technical documentation, UI design, functional mockups, HTML programming, database manipulation, documentation control, timeline management, cross-department implementation, production issue management.

Key contributions

Worked with key developer to improve performance and usability of heavily used tool.
Managed technical aspects of key partnership.
Resolved production issues and monitored program activity.
Managed upgrade releases.
Managed online accounting transmissions during critical partnership period.
Built tools and programs to support website development.

Measurable outcomes

To update: performance improvement, partner SLA outcomes, release volume, operational impact, accounting/EDI reliability.

Original description

E-printing procurement services startup. Project Manager, User Interface Designer, Web Producer.
Objective — To design, produce and manage the production of features for www.iPrint.com.
Key Contributions — Worked with key developer to drastically improve performance and usability of heavily used tool. Managed technical aspects of key partnership, which involved resolving production issues, monitoring program activity and managing program upgrade releases. Managed online accounting transmissions, EDI, during crucial time of partnership, ensuring that service agreements were being upheld. Took ownership of developing tools and programs to assist in the development of the web site.
User Interface Design — Gathered necessary functionality and interface requirements. Documented purpose of feature, requirements, and method of production in technical specification format. Generated mockups for feasibility and usability seeking client approval. Recommended new features and functionality for the www.iPrint.com web site.
Web Production — Contributed to development with requirements gathering, technical documentation, user interface design, functional mockups, HTML programming, database manipulation and documentation control management.
Project Management — Managed timelines for several simultaneously developed web-based features and projects in a firefighting-pace software development environment. Ensured that projects met timeline and specification. Managed cross-departmental implementation groups including personnel from Technical, Marketing, Sales and Accounting.
Acquired Skills — SQL 7.0 database management, Netscape Server maintenance, EDI transmission management, online merchant account management.

Role scope

Designed, produced, and managed web-based features for iPrint.com. Owned technical and production coordination for partner-facing capabilities, site features, and internal tooling.

Proof points

This role proves I can operate in fast-paced startup conditions, improve usability and performance, manage partner-facing production issues, and coordinate technical delivery across departments.